Security & trust

Professional cloud posture · idle $0 · human handoff · request access

Temsor is a managed SaaS voice platform (number → flow). This page states what we actually do for security, tenancy, and support — Azure/GCP tone, no games, no invented certifications.

Security & tenancy

Customer workspaces are isolated by organization (tenant). API keys and call-ops data stay in the tenant boundary. Transport is TLS on public endpoints. We do not claim SOC 2, ISO 27001, or other certificates we have not completed — ask if you need a current evidence pack for procurement.

KVKK posture

We design for Turkish KVKK expectations on personal data in voice and business workflows: purpose limitation, access control, and redaction defaults where the product supports them. Formal DPA / processor terms are shared during access provisioning. Privacy policy: ivr.temsor.com/gizlilik.

Auditability

Control-plane actions and call-graph / orchestra steps are attributable to the tenant and operator context we store. Export and review paths are part of the product surface after access — not a black-box bot.

Human handoff

Voice agents and IVR flows are built to escalate to a human when the workflow says so. Automation is a layer on managed inbound — not a promise that no human is ever needed.

Idle $0

When there is no traffic, you are not billed for idle capacity on the Temsor usage model. You pay for provisioned usage after access — not for a parked bot.

Support & access (1–7 days)

Request platform access via the form on temsor.com/sign-in/. We review and reply within 1–7 days. There is no self-serve instant enterprise unlock and no card required to request access. After approval, onboarding and unit prices appear in your account.

Related

Honest posture only — no Polar brand, no game portal framing, no fake compliance badges.

Own PBX optional (enterprise footnote) — not required to start.